Here are the four questions every operations leader should ask to identify pain points.

1. Would you describe your team as reactive?

Often, operational issues are only apparent after the fact, emerging in Slack threads or in end of week reports. Implement a proactive alert system so you know exactly when issues happen. Gain real-time insights into task progress, issue prioritization, and daily operations so you can finally describe your team as proactive.

2. Are you “waiting on Engineering?”

Operations teams tend to depend on engineering for building and maintaining internal tools. Don’t wait on engineering to build for your team, instead explore no-code tools that allow for easy internal tool creation.

3. Do you manually monitor for issues?

Manual monitoring relies heavily on human intervention, from constantly re-running dashboards to scanning Slack channels. Develop a rule-based playbook for consistent issue resolution. Identify what can be automated and what requires manual intervention.

4. When your team solves issues, is it a “choose your own adventure” experience?

Inconsistencies in problem-solving, especially on growing teams, can lead to errors and inefficiencies. Establish a clear, standardized playbook or SOP (Standard Operating Procedure). Ensure every team member follows this playbook, reducing reliance on tribal knowledge and enhancing scalability so that every issue is solved the same way.

If you answered “Yes” to any of these questions, check out what Avenue’s real-time alerting can do to alleviate your operations pain points. Contact us to learn more!